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Infants (under 2 years of age)

Here is some information you need to know so you and your infant can have a safe and comfortable flight with OWG.

The accompanying adult is allowed to bring a diaper bag, free of charge, as well as their own personal item and carry-on baggage. They can also check in one (1) piece of baby gear free of charge (e.g. a stroller, a car seat, a folding playpen).

Infants can be lap-held by an adult (18 years or older) and do not require their own seat. The adult must keep the infant lap-held for the entire duration of the flight, including during taxi, takeoff, landing and when the seat belt sign is illuminated. The flight crew might also instruct the accompanying adult to hold the infant in their lap at other moments during the flight, as they deem necessary.

If you do not wish to keep the infant lap-held during the flight, you can purchase a seat for them at the standard fare. The infant must be secured in the seat with one of the approved devices listed below, and be seated beside their parent (or accompanying adult). For safety reasons, certain seats are not available for purchase for infants (e.g. over-wing exit row, bulkhead aisle seats, or emergency exit rows).

Please note that an accompanying adult can only be responsible for one infant (lap-held or not).

All infants require a passport to travel.

Children (between 2-12 years old)

Children over 2 years old are required by Transport Canada to have their own seat and cannot be lap-held. They must be accompanied by an adult (18 years or older).

We recommend that minors under the age of 12 carry some identification with their parents’ contact information, in case they get separated at the airport.

Unaccompanied Minors (between 14-17 years old)

Please note that minors between the ages of 14 and 17, who are traveling solo (with no adult supervision) on a non-stop flight are considered adults during the booking process.

These minors may travel by themselves only on direct flights. This policy is strongly enforced by OWG and no exceptions can be made.

Minors aged 14 to 17 years must carry their own identification papers (passport).

OWG offers a chaperone service. Please contact us at service@owg.com 72 hours prior to your flight to arrange for this service.

Children Traveling with One Adult

If a child is traveling with one adult only, some additional documents may be required.

All international travelers must have a valid passport, including minors. As the accompanying adult, you may need to show further documentation when traveling with a minor. Please see below for documents OWG or Airport security may request.

  • Legal documents establishing custody;
  • Letter of parental consent authorizing travel;
  • Death certificate (if one parent is deceased).

Please consult the Government of Canada travel guidelines for more information.

Expecting Mothers

Expectant mothers who are 36 or more weeks into their pregnancy will not be permitted to travel with us. Expectant mothers, with a complication free pregnancy, who are less than 36 weeks pregnant (or more than 4 weeks away from their expected due date) may travel with us, as long as they provide a valid medical certificate that was issued less than 72 hours prior to departure.

Safety is always our primary concern, but we also want to ensure all expectant mothers to have a comfortable flight experience with OWG.

Baggage Exemptions

An adult traveling with an infant (under the age of 2) or a child (aged between 2 and 12 years) can check in one (1) baby gear item free of charge. For example, a stroller, a child restraining device, or a folding playpen.

If you are traveling with an infant, you can also bring a diaper bag, free of charge, as well as your personal carry-on baggage. Please note that the dimensions of each bag must meet the size limits described in Checked Baggage.

Car Seats & Restraint Systems

Please note that OWG does not provide car seats nor restraint systems.

Car seats or restraint devices are accepted in the cabin on OWG flight under certain conditions:

  1. A standard fare ticket must be purchased.
  2. The traveler must inform the OWG representative at the airport check-in counter of their intention to use said car seat or restraint system.
  3. Manufacturer’s limitations of size and weight of the car seat or restraint system must be respected.

Child restraint systems accepted in our aircraft must comply with one of the following standards:

Standards Label Conditions
Canada Motor Vehicle Safety Standard (CMVSS) 213 – 213.1 The label needs to bear the appropriate standard reference, either 213 or 213.1.
CAN-TSO-C100b or CAN-TSO-C100c The label needs to bear at least the manufacturer’s name, subassembly part number and the CANTSO number (i.e. CAN-TSO-C100b or CAN-TSO-C100c) must be permanently and legibly marked.
United States Federal Motor Vehicle (FMVSS) 213 The label must contain these two mentions

  1. “This child restraint system conforms to all applicable Federal Motor Vehicle Safety Standards.”
  2. “This restraint is certified for use in motor vehicles and aircraft” in red lettering.
United Nations (UN) Economic Commission for Europe (ECE) The child restraint system must bear two labels:

  1. One that reflects UN standard ECE R44, revision 03 or later and;
  2. A second that states it is approved for use in aircraft.
Australian/New Zealand Standard (AS/NZS) 1754: 2013 Child restraint systems that do not contain the green label are not acceptable for use on board our aircraft.

AmSafe Child Aviation Restraint System (CARES)

OWG will accept this device if it has the FAA certification label sewn inside the red loop certifying that the device can be used on board the aircraft. Travelers must comply with Amsafe’s limitation.

Systems NOT approved for use on OWG flights

  • Infant carriers (i.e. BabyHawk, BabyBjörn, Ergo, Kelty or Snugli)
  • Supplementary loop belts
  • Booster seats

Tips when Traveling with Children

We know that traveling with children can be challenging. To ensure that all children avec a safe a comfortable travel experience, we have compiled a few tips :

  • Feed the child during take-off and landing.
  • If your child has a cold or an ear infection, please contact your health physician to make sure it is safe for the child to travel by airplane, as nasal congestion can worsen the ear pressure during flights.