General information
Travel Documents
It is your responsibility as a traveler to ensure that you are in possession of all the required documentation needed to travel to and from your destination.
All travelers to foreign countries, including children, must travel with a valid passport that is in good condition. Countries have varying entry requirements and some may require a visa or vaccination certificate. You can contact the local consulate or embassy of the country you wish to travel to in order to find out their specific requirements.
We recommend that Canadian travelers also consult the Government of Canada Travel website prior to their departure. Please click here for specific advice about this subject. You can also visit the Cuban consulate here.
If your passport was lost, stolen, or has expired during your stay abroad, we recommend that you advise the consulate/embassy as quickly as possible.
Documents for Children
Children travelers who are crossing international borders, with an adult or by themselves, must have a valid passport, as well as supporting documents if needed (i.e. birth certificate showing the names of both parents and/or legal documents pertaining to custody).
It is the traveler’s responsibility to comply with the requirements of the Government of Canada. Please click here for more information.
Advanced Passenger Information System (API/APIS)
The Canadian law states that all commercial carriers such as OWG must collect traveler data during the check-in process. The data is electronically sent through the Advanced Passenger Information System (API/APIS) to government authorities in the destination country. This collection of data is a step to enhance border security.
API/APIS collects the following information on all flights:
- Full name (name, surname, and middle name if applicable)
- Date of birth
- Nationality
- Country of residence
- Travel document information (i.e. Passport)
- Gender
Disinsection
OWG is required by law to apply insecticide in the aircraft, for insect and for disease control.
The disinsection complies with the World Health Organization’s (WHO) and the International Civil Aviation Organization’s (ICAO) requirements. Transport Canada mandates all Canadian air carriers to comply with these requirements as they are a preventative measure against the importation of foreign insects that can carry diseases and/or ravage Canadian crops.
The spray used in our aircraft is approved by the World Health Organization (WHO).
