OWG has just successfully finished its first series of flights to Cuba, which began in late December, marking the launch of a new airline in what have sometimes been difficult conditions.
“We’re happy to have finished this first series of flights. Launching a new connection in the middle of a pandemic has its difficulties, but despite a few irritants that we had to solve at the very start, we’ve achieved a 94% level of passenger satisfaction. Travelers obviously appreciated the HIGH LOVE experience they found on our flights,” said OWG President Marco Prud’Homme.
The OWG team monitors traveler’s level of satisfaction very closely. After every flight, an assessment is made to quickly determine anything that needs special attention. Every member of the OWG team, from flight attendants to the President, reads every comment religiously in order to gauge travellers’ level of satisfaction. The OWG team has already chosen a few improvements to make to the in-flight experience and will work on them while waiting for flights to resume.
“We were able to test a number of aspects of our in-flight experience during this first series. Our in-flight crew delivered a unique experience and, based on the level of traveller satisfaction, we came out winners when we gambled on our HIGH LOVE in-flight experience. We’ll use this shutdown period to perfect this experience,” noted Oliver Tomczak, OWG’s Director of Commercial Operations.
In light of the reduction in demand stemming from new restrictive measures aimed at discouraging air travel, OWG decided, along with a number of other airlines, to put its flights to Cuba on hold. The airline expects to resume its activities in the coming weeks.
